We confirmed that the connection error that occurred from July 17th at 11:20 AM (JST/GMT+9) was resolved on July 17th at 1:20 PM (JST/GMT+9)
We deeply apologize for the inconvenience this has caused.
[EDIT:7/19 4:00 PM(JST)]
We have confirmed the following issues due to the connection error on Sunday, July 17.
・Conversion process of "Ticket Piece" to "Avatar Ticket"
・Conversion process of "Orb Shard" to "Orb"
We will require some time to check the Avatar Tickets and Orbs that were not converted properly and we will distribute them.
Your patience is greatly appreciated.
*The compensation for this inconvenience will be delivered at a later date.
[EDIT:7/21 4:00 PM(JST]
We have checked the data on our server and compensated the players whose accounts were affected by this issue.
They will be automatically sent to your accounts, so please check them from Menu > Community > Mailbox > Present.
Compensation A
Accounts affected by the conversion processes below during the time period written below.
・Conversion process of "Ticket Piece" to "Avatar Ticket"
・Conversion process of "Orb Shard" to "Orb"
・Obtaining Orbs (Unpaid)
・Obtaining "Avatar Tickets"
Period
From:07/17/2022 at 11:20 AM(JST/ GMT+9)
Until:07/17/2022 at 01:20 PM(JST/ GMT+9)
Compensation
・Ticket Piece
・Orb Shard
Available Period
08/21/2022 at 11:59 PM(JST/ GMT+9)
Compensation B
As a token of apology, we are sending out the item below to all players.
Compensation
・Ticket Piece x 100
Available Period
08/21/2022 at 11:59 PM(JST/ GMT+9)
*Only players who start playing the game before the maintenance on Thursday, 7/21/2022 can receive the item.
Thank you for playing Toram Online.
It has been confirmed that an error connecting to the server has occurred.
We are currently investigating this issue, we wish for your patience while the causes are being recovered.
We deeply apologize for the inconvenience caused.
